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End of Lease: Frequently Asked Questions | Volkswagen Plus

End of Lease: Frequently Asked Questions

No. Your vehicle must be returned to an authorized Volkswagen dealer. Contact your Volkswagen dealer to schedule a turn-in appointment.
You may turn in your vehicle before your maturity date without any early termination fees or penalties. However, you are still responsible for the remaining payments, taxes, excess kilometres, wear and tear, as well as any unpaid charges.
You are responsible for:
• Any remaining payments
• Excess wear and tear
• Excess kilometre charges
• Any charges specified in your lease agreement that haven’t been paid
• All applicable taxes
Please note that hitch installation is considered an unauthorized modification to the vehicle (unless factory installed on certain models). However, leaving the hitch on the vehicle will result in a lesser charge than removing it, provided that it is in good condition.
Provided that there are no outstanding charges due, your security deposit will be mailed to you within two weeks after Volkswagen Finance has been notified of the vehicle’s return by your Volkswagen dealer.
Please contact our Lease-end Department at 1-866-400-7693 as soon as possible to make alternate arrangements.
For questions, e-mail vcci.lease_end@vwcredit.com or call 1-866-400-7693, Monday through Friday, between 8:00 am and 6:00 pm (EST).
To submit repair receipts prior to turn-in, e-mail them to inspection@vwcredit.com, fax them to 1-877-882-8224 or mail them to Volkswagen Finance, Lease-end Department, 300–4865 Marc-Blain Street, Saint-Laurent, QC H4R 3B2.