You are required to reset your Volkswagen Plus password. Please check your email for a password reset link. You will need to reset your password before accessing your account.
Reset your password
Enter the email address associated with your account, then click "Reset Password". We’ll email you a link to change your password.
This interactive guide will walk you through each one. Along the way you’ll also find helpful tips and some exciting options that will have you looking forward to your next Volkswagen.
If you’ve enjoyed your Volkswagen as much as we hope, we fully expect to see some signs of wear and tear. Click on a button to see the kinds of wear and tear we look for.
Upholstery stains Permanent staining of the upholstery, carpet or interior panels
Damaged trim Holes, cracks, cuts, tears, burns or severe scuffing to the interior soft trim (including upholstery, headliner, carpets, etc.)
Other things to look for:
Missing original equipment Any equipment that originally came with your Volkswagen vehicle must be returned with it. This includes (but is not limited to) the CD player, navigation discs, airbags, Volkswagen Media Interface cable, cover for the convertible top, spare tire and tool kit set, owner’s manuals, car keys and remotes (including an additional valet key, if applicable). Any missing items will incur a charge.
Damaged convertible top Damage to the convertible top (if applicable)
Aftermarket accessories All aftermarket accessories that are not Volkswagen genuine parts, installed by your dealer
Hitch Trailer or other types
Window tints Poor quality window tint (i.e. tint is scratched, torn, bubbling or any colour but black)
Decals Decals or alteration to the paint
Other things to look for:
Service indicator light Service indicator lights are ON (check engine light, airbag light, etc.); have your dealer attend to this before returning your Volkswagen (check with your dealer to see if the repair is covered under warranty)
Engine/chassis/suspension modifications Modifications to the chassis, engine or suspension
Tire tread One or more tires, including the spare, have less than 3.2 mm or 4/32 inch of tread remaining at the shallowest point
Curb damage Broken, missing or curb damage to the wheel (including cover/cap, if applicable)
Tire damage Any tire with gouges, bulges with sidewall damage/repairs are not acceptable
Other things to look for:
All four original tires All four tires must match the original tires in size, type (e.g., all season) and speed rating
Spare tire The spare tire cannot be used to replace one of the other four tires, and must be included with vehicle
Alternate rims If you are using alternate rims (alloy or steel) with your winter tires, please note that the vehicle must be returned with the original alloy wheels and acceptable tires installed on the vehicle
Winter tires Winter tires will be accepted if inspection date is between November 1st and March 31st
Retreaded or recapped tires Retread or recapped are not acceptable
Request received!
Please check your inbox and follow the instructions in the email.
Where do I find my VIN?
Your VIN (Vehicle Identification Number) consists of 17 letters and numbers. It can be found in the following places:
On the driver’s side of the dashboard of your Volkswagen
On the driver’s side door post (where the door latches)
In your Volkswagen Welcome Package letter
On your insurance card/policy
In your vehicle’s title and registration documentation