Yes, we do offer a mobility program. For more details please call us at 1-800-822-8987.
1. I received a recall notice concerning my vehicle. What should I do?
Please contact your authorized Volkswagen dealer and arrange for an appointment as soon as possible so this service can be performed free of charge. Please keep in mind that your dealer may need additional time for preparing the update as well as adjusting their daily workshop schedule.
2. If I install an aftermarket part on my vehicle, will it be covered under warranty?
No. Any damage or defects caused by the use of non-genuine Volkswagen parts are not covered by Volkswagen Warranties. Only Volkswagen parts and accessories are covered by the Volkswagen parts warranty.
3. Where can I purchase Volkswagen parts?
Volkswagen parts and accessories are sold through authorized Volkswagen dealers.
4. Are prices on Volkswagen parts competitive?
In many cases, our prices are comparable and provide great quality and value. Volkswagen Canada provides parts to its authorized dealers and includes a Manufacturer’s Suggested Retail Price (MSRP). Volkswagen dealers are free to adjust their retail price. We continually revise and compare our MSRP to be competitive.
5. What is the warranty on Volkswagen accessories?
When installed on a new Volkswagen vehicle prior to delivery, the warranty on accessories increases to 4 years / 80,000 km, whichever occurs first. If purchased over the counter or after taking delivery, all genuine Volkswagen accessories carry a spare parts warranty of 1 year / 20,000 km, whichever occurs first.
6. What is the warranty on Volkswagen parts? What if I install them myself?
Volkswagen parts installed at the dealership carry a 1-year or 20,000 km spare parts warranty, whichever comes first. Genuine Volkswagen mufflers, shocks, struts and strut inserts have a limited lifetime warranty. Volkswagen parts sold over the counter come with a reduced coverage limited to the part itself, not including labour.
7. What is covered under the corrosion warranty?
This limited warranty covers any repairs or replacement of body sheet metal panels that have been perforated by rust. For more information, please see the warranty section (1.1) of your Owner’s Manual.
8. If I add rust proofing to my Volkswagen will this void the corrosion warranty?
Volkswagen models come with factory-installed rust protection. There is no reason to apply additional rust proofing unless the surface is damaged. Please keep in mind that foreign products used for rust proofing may not be compatible with factory products, and that this may in turn have an adverse effect on the protection.
9. Does Volkswagen provide a loaner vehicle while my vehicle is in for repairs?
Loaner coverage is part of the New Vehicle Limited Warranty period valid for 4 years or 80,000 km, whichever occurs first. This coverage includes rental provision for warranty-related car-down situations that cannot be repaired the same day.
10. Is there any warranty on tires with a new Volkswagen?
The warranty for tires on your new Volkswagen vehicle is honoured by the tire manufacturer.
1. Where can I purchase Volkswagen clothing or merchandise?
2. How to add a vehicle on your Volkswagen Plus account:
In the top navigation menu (top right corner of the page), select “Account Settings” and a pop-up window will appear.
Select the “My Volkswagen” tab in the window.
Click on the “Add another vehicle” button located underneath your vehicle’s image.
Enter your VIN (Vehicle Identification Number) and complete the additional vehicle information.
3. How to remove a vehicle from your Volkswagen Plus account:
To remove a vehicle you must have at least two cars registered to your account.
In the top navigation menu (top right corner of the page), select “Account Settings” and pop-up window will appear.
Select the “My Volkswagen” tab in the window.
Click on the vehicle you wish to remove.
Once you have selected the car you wish to remove from your account, click on “X” and you will be asked if you wish to remove this car from your account.
Select “yes” to complete the process.
1. I recently moved and would like to know how to update my address with Volkswagen Canada?
If you change your address, please complete one of the Notice of Address Change postcards found in the Warranty Section of your Owner’s Manual, and mail it to Volkswagen Canada. Additional postcards can be obtained from any authorized Volkswagen dealer. You can also contact our Customer CARE Department at 1-800-822-8987 (hours of operation: 8:00 am to 8:00 pm EST). They will be happy to assist you with your change of address.
2. I recently purchased a previously owned Volkswagen and would like to know how I can change the ownership information with Volkswagen to get any future campaign information applicable to my vehicle.
If you purchase a previously owned Volkswagen, please complete one of the Used Car Purchase postcards found in the Warranty Section of your Owner’s Manual, and mail it to Volkswagen Canada. Additional postcards can be obtained from any authorized Volkswagen dealer. You can also contact our Customer CARE Department at 1-800-822-8987 (hours of operation: 8:00 am to 8:00 pm EST). They will be happy to assist you with your change of ownership.
1. How can I reach Volkswagen Finance?
For general inquiries please call 1-800-668-8224 or 1-514-332-4333, Monday to Friday, 8:00 am to 6:00 pm EST. For end-of-lease information please call 1-866-400-7693. You may also fax to 1-877-882-8224 or write to Volkswagen Finance, 300-4865 Marc-Blain St., Saint-Laurent (Québec) H4R 3B2.
1. What is covered under Roadside Trip Interruption?
If your registered Volkswagen vehicle is disabled because of a mechanical breakdown over 160 kilometres from your residence, and the repair is covered under your New Vehicle Limited Warranty, you may be reimbursed for trip interruption expenses if your vehicle cannot be made safely operable the same day. For more information, please see the 24-hour Roadside Assistance brochure supplied with your Owner’s Manual or contact Roadside Assistance at 1-800-411-6688.
2. What is covered under emergency repair?
In the event that it is impossible or unreasonable in an emergency to drive or tow the vehicle to the nearest authorized Volkswagen dealer, Volkswagen will review reimbursement to the purchaser of the reasonable cost of warranty repairs performed by service facilities other than an authorized Volkswagen dealer. If an emergency repair was performed by a non-Volkswagen service facility, it is important to keep all original receipts, repair orders, and parts removed from your Volkswagen. A statement describing the circumstances which prevented the owner from bringing the vehicle to an authorized Volkswagen dealer is also required. These requirements must be submitted to your preferred dealer in support of a request for possible reimbursement.
Volkswagen Protection Plus
1. Does Volkswagen offer extended warranty contracts?
Yes we do, thanks to our Volkswagen Protection Plus™ extended warranty program. Details are available at your preferred Volkswagen dealer, or by using this link.
Helpful Hints & Tips
1. What is AdBlue urea solution?
AdBlue is a trade name for AUS32, which is essentially a 32.5% urea solution mixed with dematerialized water. A required operating fluid stored in a separate reservoir, this fluid is injected into the exhaust system. As such, it is not a diesel fuel additive and is never to be added or mixed with the fuel. AdBlue is a relatively clear synthetically manufactured solution that contains ammonia, and is corrosive to some metals. It is used in conjunction with Selective Catalytic Reduction exhaust treatment to promote NOX conversion into nitrogen and water.
2. Can I put AdBlue in my TDI?
In Canada, AdBlue is only compatible with the Touareg TDI Clean Diesel and the 2012 Passat TDI Clean Diesel.
3. What is the highest percentage of bio-diesel recommended in a TDI?
B5 or 5% bio-diesel is the highest recommended concentration to maintain warranty coverage.
4. What kind of diesel can I use in my TDI?
Canadian regulations specify that only Ultra Low Sulphur Diesel (15 parts per million) can be sold. This diesel fuel is compatible with all current Volkswagen TDI models. In the U.S. Low Sulphur Diesel (500 parts per million) is still available, but this type of fuel is not compatible with 2006 and new TDI models sold in Canada. B5 or 5% bio-diesel is the highest recommended concentration to maintain warranty coverage.
5. What is top tier gasoline?
Top tier gasoline is the premier standard for gasoline. Gasoline quality impacts on engine behaviour, efficiency, performance and service life. For this reason you should always use good-quality gasoline containing the proper additives. These additives will help to prevent corrosion, keep the fuel system clean, and prevent deposits from building up in the engine. More information can be found using this link: www.toptiergas.com
6. Where can I find information on the types of tires for my vehicle?
Your authorized Volkswagen dealer knows your vehicle best. There are many criteria to consider when choosing a tire, such as size, load index, traction rating and speed rating, to name just a few.
7. My Owner’s Manual refers to «lifetime fluids» When do they have to be replaced?
The fluids identified in your vehicle as lifetime fluids should be replaced after 8 years or 160,000 km, whichever occurs first.
8. My engine malfunction light is on. Can I keep driving my vehicle, or should I have my vehicle towed to my Volkswagen dealer?
If the yellow check engine light stays on (not flashing) you may continue to drive the vehicle. Please schedule a visit to the Volkswagen dealer as soon as possible. If the yellow check engine light is flashing, please pull off to the side of the road safely, and arrange to have the vehicle towed to the dealership.
9. What is the best way to wash my vehicle?
Regular and expert care helps a vehicle keep its value. The best way to protect a vehicle against environmental damage is to wash it often. For more information, you can refer to section 3.2 (Tips and Advice) of your Owner’s Manual.
10. How can I prevent my door locks or windows from freezing in the winter?
Lock cylinders can freeze up in the winter. To de-ice the door lock cylinder, we recommend using a special spray to replenish lubricating oils and protect against corrosion. Ask your authorized Volkswagen dealer for assistance. The rubber seals on the doors, windows, etc., will stay soft and flexible, and will seal better and last longer if they are treated with a suitable rubber-care product. Caring for rubber seals will also help prevent premature aging and leaks. The doors will be easier to open. If rubber seals are well maintained, they will not freeze as easily in winter.
11. I have questions about airbags. Where can I learn more?
You can find extensive airbag information in section 2.1 of your Volkswagen’s Owner’s Manual. For further information on the workings of airbags, you can visit How Stuff Works. For more detailed information on airbag safety, please visit http://www.safercar.gov/.
12. Who can help me make sure my child seat is properly installed?
Consult the child seat manufacturer’s instructions to be sure the seat you selected is the right seat for your child’s size, and for the correct installation. You can also find more information about child seats in section 2.1 of your Owner’s Manual. You can also contact your local dealership and ask if they are trained to install a child seat. To inquire about child seat clinics in your area, contact your local police station, fire station or community centre.
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Where do I find my VIN?
Your VIN (Vehicle Identification Number) consists of 17 letters and numbers. It can be found in the following places:
On the driver’s side of the dashboard of your Volkswagen
On the driver’s side door post (where the door latches)
In your Volkswagen Welcome Package letter
On your insurance card/policy
In your vehicle’s title and registration documentation